Operationalizing A Strategic Plan

Southeast Raleigh Promise works with a network of community partners to ensure equitable opportunities across pillars of housing, education, economic opportunity, and health. A year into its recent strategic plan, the organization called on moss+ross to assist with developing an 18-month operational plan to define actions and milestones to achieve the outcomes.

A strategic plan defines the vision of impact for the organization and guides a board’s fiscal and leadership decisionmaking. An operational plan is for the staff, defining what each department is working to achieve and how the pieces fit together to achieve common goals within a timeframe. SERP’s disciplined approach to operationalizing its strategic plan reflects its commitment to nonprofit best practices.